TERM AND CONDITIONS
RESERVATION AND PAYMENT
- Komodo family tour is glad to receive all any reservations in providing the accommodations you want. Therefore, advance reservation is more better to check the space availability for you.
- To ensure the efficient of your tour booking, we would love to receive all of your tour details and requests through our official Email or WhatsApp number.
- For all the tours you booked and dealed with our travel agent company, We would inform you that all the bookings should be prepaid. A deposit 20%(percent) is required on reservation date. Its to secure or block your tour booking with us. The faster you deposit us then the faster we confirmed of your tour booking.
- After dealing and depositing us; please! Let us know in order that we will prepare the tour components such as Transportations for Cars, Boats and Hotels as soon as possible.
- All the tour prices are quoted in IDR and other foreign currencies such as USD, EURO, GBP and it will be automatically converted into Indonesian Rupian based on the latest exchange rate of the bank in our country.
- We are so sorry for being not possible for you to pay the tour coast by Credit Card when you arrive in Labuan Bajo but for the tour deposit is quite possible for you to pay via our PayPal account or our Local Bank account of our country.
- For the payment by using PayPal and our Local Bank account is not included the charge. So the balance delivered to our account is the same as the tour price we sent to you.
- The balance payment is flexible (one day before the tour or pay upon arrival at the airport) before starting the tour. We would be pleased if you let us accept your down payment but all is depending on you.
CANCELLATION & REFUND POLICIES
- If you cancel the tour in 15 days prior to your arrival date or the date tour with us, your tour deposit will NOT REFUNDABLE due to we also pay the cancellation fee for all of your tour componetns that we have prepared for you.
- After you paid all the tour coast with us on your arrival date in Labuan Bajo but suddenly you will decide to cancle tour with us. So, we will refund 30% to you from the whole total of your tour coast.
Komodo family tour is an agent which only acts in capacity of travel services and accommodations such as hotels, meals, land/sea transportation,etc. Therefore, we will not responsibility for any loss, damages, accident (including death), cancellation flight, etc,..which beyond out of our control.
Komodo family tour don’t have prepared travel insurance for all clients who are used our services. Therefore, we highly recommended you to take travel insurances before booking the tour packages which provided by komodo family tour.